Refund policy

Returns & Refunds

We want you to get the right part the first time. If something isn't right, this page explains how returns work at Texas Equipment Emporium.

Start every return with us

Before sending anything back, contact us at sales@texas-ee.com or 817-600-5042. Include your order number, the part number and the reason for the return. If we approve the return, we'll send you a Return Authorization (RA) number and shipping instructions. Write the RA number on the outside of the box. Returns that arrive without an RA number will be refused, and any costs of sending them back to you will be your responsibility.

Problems with your order

Please check every shipment as soon as it arrives. Problems must be reported within these time limits:

  • Shipping damage: note it on the carrier's delivery receipt when you sign for the package, and let us know within 12 hours of delivery.
  • Visible damage to the part, or a wrong or missing item: report it within 48 hours of delivery. Photos help us resolve it faster.
  • Defective parts and any other problem: report it within 3 months of delivery, unless your invoice says otherwise.

If the problem is our mistake or a defective part, we'll repair, replace or refund the part, and no restocking fee applies.

Returning a part you no longer need

If we shipped exactly what you ordered and you'd like to send it back, you can ask us to take it back for credit within 30 days of delivery.

  • The part must be new and in its original, unopened packaging.
  • A 15% restocking fee applies to approved returns.
  • Return shipping is at your cost and risk, unless we agree otherwise in writing. If we arrange the return shipment, the shipping cost will be deducted from your refund.

We can't accept returns of:

  • Parts that have been installed, assembled or used
  • Parts missing their original packaging, seals or labels
  • Special-order or custom parts ordered specifically for you
  • Rebuilt or remanufactured parts
  • Items marked "non-cancellable" or "non-returnable" on your order or invoice
  • Low-cost items, as noted on the product page or invoice

Exchange parts and core returns

Some parts are sold on an exchange basis: we supply a rebuilt part and you send us your old part (the "core"). With your order we'll send an RA number for the core.

  • Ship your old part back within 3 months of the order. The RA number for the core expires after 3 months.
  • The core must be complete and rebuildable. Major components cannot be missing, burnt, cracked or damaged beyond repair.
  • When we receive a good core on time, we'll refund the core charge. If the core arrives late or can't be rebuilt, the core charge stays on your order.

Refunds

Once your return arrives and passes inspection, we'll refund the original payment method, minus any restocking fee and return shipping cost. Refunds are usually processed within 5–10 business days after we receive the return.

Not sure a part fits?

The easiest return is the one you never need. Before you order, send us your truck's make, model and serial number and we'll confirm fitment.